Privacy Policy
Last updated: 23 May 2026
At CheapNeckers.co.uk, we care about keeping your personal information safe, secure and used properly.
We know privacy policies can be a bit dry, so we have tried to keep this one clear and human. In simple terms: we only collect the information we need to process orders, respond to enquiries, run our website, and keep our business operating properly.
CheapNeckers.co.uk is operated by Cheap Neckers Ltd.
Who We Are
CheapNeckers.co.uk supplies neckers, badges and related products for Scout Groups, Guide units, districts, counties, camps, events and youth organisations across the UK.
Our website address is:
If you have any questions about this privacy policy or how we use your personal information, you can contact us through our contact page:
https://cheapneckers.co.uk/contact-us/
What Information We Collect
When you use our website, place an order, contact us, or interact with CheapNeckers.co.uk, we may collect the following information:
- Your name
- Your email address
- Your telephone number, if you provide one
- Your billing address
- Your delivery address
- Order details, including products ordered and any order notes
- Payment confirmation details
- Account login details, if you create an account
- Messages you send to us through email, contact forms or social media
- Technical information such as your IP address, browser type, device type and website usage data
- Cookie and consent preferences
We only collect information that is needed for running the website, processing orders, replying to enquiries, improving our service and meeting our legal responsibilities.
How We Use Your Information
We use your personal information to:
- Process and deliver orders
- Contact you about your order
- Respond to enquiries
- Provide customer support
- Manage refunds, returns or order issues
- Send delivery information where needed
- Keep business, tax and accounting records
- Improve our website and customer experience
- Protect our website from fraud, spam and security issues
- Send marketing emails, but only where you have opted in or where the law allows us to contact existing customers about similar products
We do not sell your personal information.
Our Lawful Basis for Using Your Information
Under UK data protection law, we need a lawful reason to use your personal information.
We usually rely on the following:
Contract
We use your information to process your order, take payment, arrange delivery and provide customer support.
Legal obligation
We may need to keep certain order, payment and business records for tax, accounting and legal reasons.
Legitimate interests
We use information where it is reasonably needed to run and improve our business. This includes replying to enquiries, managing customer service, improving our website, keeping our website secure and preventing fraud.
Consent
We rely on consent where you choose to receive marketing emails or accept non-essential cookies.
You can withdraw consent at any time.
Payments
Payments are processed securely by our payment providers.
CheapNeckers.co.uk does not directly store your full card details. Payment information is handled by the relevant payment provider in line with their own security and privacy processes.
We may receive payment confirmation information, order references and transaction details so that we can process your order and keep proper business records.
Delivery Partners
To send your order, we may need to share delivery information with postal or courier providers.
We use Royal Mail and may use other delivery providers where needed.
For delivery purposes, we may share:
- Your name
- Delivery address
- Email address
- Telephone number, where needed for delivery or tracking
- Order or parcel reference information
We only share the information needed to get your order delivered.
Email and Communication
We use Google Workspace to manage our business email and customer communications.
If you contact us by email or through our website, your name, email address and message content may be processed through Google Workspace so that we can reply to you, manage customer service and keep a record of the conversation where needed.
AI Tools
We may use AI tools such as ChatGPT or Gemini to help with general business tasks, such as drafting website content, product descriptions, marketing ideas or customer service templates.
We do not intentionally share customer personal data with AI tools.
This means we do not intentionally enter customer names, addresses, order details, private customer messages, payment information or other personal information into tools such as ChatGPT or Gemini.
Website Platform, Plugins and Security Tools
Our website may use website software, ecommerce tools, plugins, hosting services, analytics tools, spam protection and security services to keep the site working properly.
These services may process technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Cookie preferences
- Security logs
- Checkout or account activity
This helps us keep the website secure, understand how people use the site and improve the customer experience.
Cookies
Like most websites, CheapNeckers.co.uk uses cookies.
Cookies are small files stored on your device. They help the website work properly and can also help us understand how visitors use the site.
We may use cookies for:
- Shopping basket functionality
- Checkout and account login
- Website security
- Remembering preferences
- Analytics and performance
- Marketing or advertising, where used and where consent is required
You can usually control cookies through your browser settings. Some cookies are essential for the website to work properly, especially for basket and checkout functions.
Marketing Emails
If you sign up to receive marketing emails, we may send you updates, product information, offers or useful content about neckers, badges and group orders.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.
We do not sell your email address to other companies.
How Long We Keep Your Information
We only keep your personal information for as long as we need it.
As a guide:
- Order and transaction records may be kept for up to 6 years for accounting, tax and legal record-keeping purposes.
- Customer enquiries may be kept for as long as needed to respond to the enquiry and manage any follow-up support.
- Marketing information is kept until you unsubscribe or ask us to remove it.
- Website analytics and cookie data are kept according to the settings of the relevant service or cookie.
When information is no longer needed, we will delete it or anonymise it where practical.
Who We Share Information With
We only share personal information where needed to run our business, process orders, deliver products, maintain our website or meet legal responsibilities.
This may include:
- Payment providers
- Royal Mail and other delivery providers
- Google Workspace for email and communication
- Website hosting providers
- Website platform, ecommerce and plugin providers
- Security, spam prevention and analytics tools
- Accountants, legal advisers or professional service providers where required
- Law enforcement, regulators or authorities where we are legally required to do so
We do not sell your personal information.
International Processing
Some of the services we use may process data outside the UK.
Where this happens, we expect those providers to use appropriate safeguards to protect personal information in line with UK data protection requirements.
Your Rights
Under UK data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for your information to be transferred where applicable
- Object to direct marketing at any time
To exercise your rights, please contact us through:
https://cheapneckers.co.uk/contact-us/
We may need to confirm your identity before responding to certain requests.
Complaints
If you are unhappy with how we use your personal information, please contact us first and we will do our best to help.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
ICO website:
Keeping Your Information Safe
We take reasonable steps to protect your personal information.
This includes using secure website systems, reputable service providers, access controls and sensible business processes to reduce the risk of loss, misuse or unauthorised access.
No website or online service can be guaranteed to be completely secure, but we take privacy and security seriously.
Children’s Information
Our products may be used by Scout Groups, Guide units and youth organisations, but our website and checkout are intended for use by adults, leaders, parents, carers and authorised purchasers.
We do not knowingly collect personal information directly from children.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business, website, legal requirements or the services we use.
The latest version will always be available on this page.