Refund Policy

At Cheap Neckers, we are committed to ensuring your satisfaction with our products. Here’s our clear and straightforward refund policy:

1. 30-Day Return Window: You have 30 working days to return any product purchased from us.
2. Condition of Returned Goods: Items must be returned in their original state, along with any accompanying goods or accessories and proof of purchase.
3. Faulty or Missing Parts: If your return is due to faulty or missing parts, we will offer a full refund or a replacement.
4. Refund Method: We typically refund to an agreed bank out, provided you have the invoice, receipt, or delivery note.
5. Criteria for Unwanted Items: To return an unwanted item (unless it’s faulty), it should be in its original condition. This means:
   • Original packaging and labels are intact.
   • The item is undamaged and unused (apart from normal examination as in a store).
   • No personal data has been entered on the product.
6. Exclusions for Personalised or Custom Made Items: Items that are personalised or custom made are not eligible for a refund or exchange, unless they are faulty.
7. Sale Items: Items bought on sale may not be eligible for a refund if you change your mind. Please check with us before purchasing if you’re unsure.
8. Refund Processing Time: Once processed, refunds may take 3-5 working days to reflect in your account or on your statement.
9. Return Address: Please send your returns to:
   • Cheap Neckers, 41 Rokeby Avenue Hull, HU4 7ND
10. Statutory Rights: Our policy does not affect your statutory rights.
11. Non-Returnable Items: The following items are excluded from our returns policy unless they are faulty or not as described (this list is non-exhaustive):
    • Group Neckers/Scarves (e.g., Bordered, Half & Half).
    • Embroidered Neckers/Scarves.
    • Personalised items (Hoodies, T-shirts, etc.).
    • Event items after the event has concluded.
    • Group Clothing.